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Privacy Policy

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Among the types of Personal Data that this Website collects/Apps, by itself or through third parties, there are Cookies; Usage Data; email addresses; phone numbers.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Types of Data collected
Among the types of Personal Data that this Website collects/Apps, by itself or through third parties, there are Cookies; Usage Data; email addresses; phone numbers.
Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanation texts displayed prior to the Data collection.

Personal Data may be freely provided by the User, or, in the case of Usage Data, collected automatically when using this Website.
Unless specified otherwise, all Data requested by this Website is mandatory and failure to provide this Data may make it impossible for this Website to provide its services. In cases where this Website specifically states that some Data is not mandatory, Users are free not to communicate this Data without consequences to the availability or the functioning of the Service.

Users who are uncertain about which Personal Data is mandatory are welcome to contact the Owner.
Any use of Cookies – or of other tracking tools – by this Website or by the owners of third-party services used by this Website serves the purpose of providing the Service required by the User, in addition to any other purposes described in the present document and in the Cookie Policy, if available.
Users are responsible for any third-party Personal Data obtained, published or shared through this Website and confirm that they have the third party’s consent to provide the Data to the Owner.

Methods of Processing
The Owner takes appropriate security measures to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.
The Data processing is carried out using computers and/or IT enabled tools, following organizational procedures and modes strictly related to the purposes indicated. In addition to the
Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner. The updated list of these parties may be requested from the Owner at any time.
Legal basis of Processing
The Owner may process Personal Data relating to Users if one of the following applies:
·Users have given their consent for one or more specific purposes. Note: Under some legislations, the Owner may be allowed to process Personal Data until the User objects to such processing (“opt-out”), without having to rely on consent or any other of the following legal bases. This, however, does not apply, whenever the processing of Personal Data is subject to European data protection law;
·Provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
·Processing is necessary for compliance with a legal obligation to which the Owner is subject;
·Processing is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Owner;
·Processing is necessary for the purposes of the legitimate interests pursued by the Owner or by a third party.
In any case, the Owner will gladly help to clarify the specific legal basis that applies to the processing, and in particular, whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

Place
The Data is processed at the Owner’s operating offices and in any other places where the parties involved in the processing are located.
Depending on the User’s location, data transfers may involve transferring the User’s Data to a country other than their own. To find out more about the place of processing of such transferred Data, Users can check the section containing details about the processing of Personal Data.
Users are also entitled to learn about the legal basis of Data transfers to a country outside the European Union or to any international organization governed by public international law or set up by two or more countries, such as the UN, and about the security measures taken by the Owner to safeguard their Data.
If any such transfer takes place, Users can find out more by checking the relevant sections of this document or inquire with the Owner using the information provided in the contact section.

Retention Time
Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.
Therefore:
·Personal Data collected for purposes related to the performance of a contract between the Owner and the User shall be retained until such contract has been fully performed.
·Personal Data collected for the purposes of the Owner’s legitimate interests shall be retained as long as needed to fulfil such purposes. Users may find specific information regarding the legitimate interests pursued by the Owner within the relevant sections of this document or by contacting the Owner.
·The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.
Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification, and the right to data portability cannot be enforced after the expiration of the retention period.
Purposes of Processing
The Data concerning the User is collected to allow the Owner to provide its Services, as well as for the following purposes: Analytics, Interaction with live chat platforms, Interaction with external social networks and platforms, User database management, and Managing contacts and sending messages.
Users can find further detailed information about such purposes of processing and about the specific Personal Data used for each purpose in the respective sections of this document.
Detailed information on the processing of Personal Data

Personal Data is collected for the following purposes and using the following services:
·Analytics
·Interaction with external social networks and platforms
·Interaction with a live chat platform
·Managing contacts and sending messages
·User database management

The Rights of Users
Users may exercise certain rights regarding their Data processed by the Owner.
In particular, Users have the right to do the following:
·Withdraw their consent at any time. Users have the right to withdraw consent where they have previously given their consent to the processing of their Personal Data.
·Object to processing of their Data. Users have the right to object to the processing of their Data if the processing is carried out on a legal basis other than consent. Further details are provided in the dedicated section below.
·Access their Data. Users have the right to learn if Data is being processed by the Owner, obtain disclosure regarding certain aspects of the processing and obtain a copy of the Data undergoing processing.
·Verify and seek rectification. Users have the right to verify the accuracy of their Data and ask for it to be updated or corrected.
·Restrict the processing of their Data. Users have the right, under certain circumstances, to restrict the processing of their Data. In this case, the Owner will not process their Data for any purpose other than storing it.
·Have their Personal Data deleted or otherwise removed. Users have the right, under certain circumstances, to obtain the erasure of their Data from the Owner.
·Receive their Data and have it transferred to another controller. Users have the right to receive their Data in a structured, commonly used, and machine-readable format and, if technically feasible, to have it transmitted to another controller without any hindrance. This provision is applicable provided that the Data is processed by automated means and that the processing is based on the User’s consent, on a contract of which the User is part, or on pre-contractual obligations thereof.
·Lodge a complaint. Users have the right to bring a claim before their competent data protection authority.

Local Information
You’ll see a request prompted by your device for permission to share your location information when you log in, which includes location data collected via device GPS and Wi-Fi signals. We use your device’s GPS for fetching the most accurate location and sometimes if the GPS signal is low or not available we use Wi-Fi signals for the location. As a default, for the best service available the app asks you to turn on location services “Allow only while using the app.” We use location data to assign the nearest bookings for your location and also find drivers that are near you and help them navigate to your pickup spot. We fetch the device location when the app is in both foreground and background states but only when the user is logged in.
If you’re using an Android or iOS device, you have 3 location settings on to choose from:
·Allow all the time: We may collect location information at any time, even when you’re not actively using the app. If a service needs “Allow all the time” we’ll ask for your permission when you enable the service.
·Allow only while using the app: We may collect location information when the app is visible on your screen or when you have requested a ride or during your trip. You’ll get a persistent notification in your Android notification panel if location data is being collected in the background when you are in the “While using the app” setting.
·Deny: This option disables location services for the app. You can still use the app, but you’ll need to enter your pickup and drop-off locations manually. Location information will be collected from the driver during your trip and linked to your account, even if you have disabled location services for your app.
You can always manage your location settings in your device’s location preferences.
Details about the right to object to processing
Where Personal Data is processed for a public interest, in the exercise of an official authority vested in the Owner or for the purposes of the legitimate interests pursued by the Owner, Users may object to such processing by providing a ground related to their particular situation to justify the objection.
Users must know that, however, should their Personal Data be processed for direct marketing purposes, they can object to that processing at any time without providing any justification. To learn, whether the Owner is processing Personal Data for direct marketing purposes, Users may refer to the relevant sections of this document.

How to Exercise these Rights
Any requests to exercise User rights can be directed to the Owner through the contact details provided in this document. These requests can be exercised free of charge and will be addressed by the Owner as early as possible and always within one month.

Legal Action
The User’s Personal Data may be used for legal purposes by the Owner in Court or in the stages leading to possible legal action arising from improper use of this Website or the related Services.
The User declares to be aware that the Owner may be required to reveal personal data upon request of public authorities.

Additional information about User’s Personal Data
In addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning particular Services or the collection and processing of Personal Data upon request.

System Logs & Maintenance
For operation and maintenance purposes, this Website and any third-party services may collect files that record interaction with this Website (System logs) and use other Personal Data (such as the IP Address) for this purpose.

Information Not Contained in the Policy
More details concerning the collection or processing of Personal Data may be requested from the Owner at any time. Please see the contact information at the beginning of this document.

This Website does not support “Do Not Track” requests.
To determine whether any of the third-party services it uses honour the “Do Not Track” requests, please read their privacy policies.

Changes to this Privacy Policy
The Owner reserves the right to make changes to this privacy policy at any time by giving notice to its Users on this page and possibly within this Website and/or – as far as technically and legally feasible – sending a notice to Users via any contact information available to the Owner. It is strongly recommended to check this page often and referring to the date of the last modification listed at the bottom.
Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required. “

Frequently Asked Questions

We understand that you may have questions about our services, and we're here to help. Check out our list of frequently asked questions below for more information on our vehicles, drivers, tracking system, child/booster seats, service areas, cancellation policy, and corporate accounts. If you have a question that isn't answered here, feel free to contact us and we'll be happy to assist you.

How Can I Book

Either Book By Phone On: 01226 105109
Or Use Our Booking Form: Book Now

What types of vehicles do you offer for airport transfers and other travel needs?

We offer a variety of vehicles, including saloon cars, estate cars, MPVs, and 8-seater minibuses, depending on your needs.

Are your drivers qualified and licensed?

Yes, all of our drivers have up-to-date DBS and medical checks and are licensed by the local council.

How can I track my driver?

We provide a confirmation text with live driver tracking to ensure that you have the most up-to-date information on your driver's location.

Do you provide child/booster seats for travel with children?

While you may use your own child/booster seats, we will keep them safe for your return journey.

What areas do you serve?

We operate a 24/7 service covering all aspects of long-distance taxi travel across the UK, including transfers to airports, coastal resorts, seaports, and more.

What happens if my flight or ship is delayed?

We monitor all flights and ships to ensure that we are aware of any delays or cancellations. If your flight or ship is delayed, we will adjust your pickup time accordingly.

What happens if I need to cancel my booking?

If you need to cancel your booking, please let us know as soon as possible. We have a flexible cancellation policy and will work with you to reschedule or provide a refund if necessary.

Do you offer corporate accounts?

Yes, we offer corporate accounts for businesses of all sizes. Contact us to learn more about our corporate travel services.