Terms Of Service

Please Read Carefully.


1.1 The Service provider is Platinum Travel Barnsley. 

1.2 The customer is the person who accepts any offer of service from the service provider.  

1.3 The passenger is the person travelling or in the case of a group of people, the lead person named on the booking form.

1.4 All drivers working under the service provider are self employed.  

1.5 The service is the transportation service that the service provider and the customer agree.  

1.6 Platinum Travel Barnsley online booking form is the document which outlines details of the booking and comprises part of the email or paper acknowledgement sent to the customer confirming the service if requested. 

1.7 The booking confirmation is the email or text sent to confirm the booking.  

1.8 The booking is the request for transportation from the customer.  

1.9 It should be noted that this document outlines the conditions relevant to local

transfers, airport transfers, long distance and executive transfers.  


2.1 The prices are subject to change without notice except where a pricing structure has been agreed between the service provider and its account customers.

These are changed only by negotiation between both parties.  

2.2 Any changes to the original booked service may result in an alteration to the price. This change will be made to reflect any additional costs incurred by the

service provider. 

 2.3 For long distance travel to UK destinations outside of the service provider’s operational area, the customer is required to contact Platinum Travel Barnsley for a quotation and estimate of the cost. The price in the first instance will be communicated as an estimate and should not be interpreted as a fixed price until the booking has been confirmed in writing.  

2.4 Any estimation obtained via the Platinum Travel Barnsley website may be subject to amendment as the price quoted is an estimate only. These estimated prices will not be treated as a quotation by staff.

This estimate will not beinterpreted as a fixed price until the booking has been confirmed in writing. 

 2.5 Special rates may apply on public and bank holidays. The customer must contact the service provider for details of these rates that are applicable at the time

of booking and could be subject to change. 


 3.1 All airport transfer requests must be made by telephone, email, app or via the enquiry form on the Platinum Travel Barnsley website.

3.2 At the time of booking the customer must supply all information required and requested by the service provider.

It is important that if the customer has special requirements appertaining to them personally, then these should be discussed with the service provider and agreed at the time of booking. 

 3.3 When bookings are made by telephone, the operator will repeat back the details given to them before the booking is confirmed. It is the customer’s

responsibility to listen carefully and report back any inaccuracies.

The customer should pay special attention to the day and time the plane lands at a UK airport when making the booking or when they receive confirmation. 

 3.4 Booking confirmation will be sent via email to the customer to the email address given at the time of booking. It is the customer’s responsibility to contact

Platinum Travel Barnsley if they have not received the booking confirmation

within 24 hours.

3.5 It is the customer’s obligation and responsibility to check the details on the booking confirmation and report back any errors. The service provider will not be

responsible for any errors that occur as a result of the confirmation not being checked.  

 3.6 The service provider can cancel any booking request prior to confirmation.  

3.7 Upon receiving confirmation of any booking made by telephone, app or email, it will be assumed that the customer has accepted the terms and conditions as






4.1 Payment can be made using all major credit and debit cards.

4.2 Payment by cheque is acceptable provided that the amount owing has been cleared into the service provider’s account prior to the date of travel.  

4.3 Corporate account holders are permitted to have invoiced account facilities made available to them. Unless otherwise negotiated and approved by the service

provider, payment terms for corporate account customers are seven day’s net weekly.  



5.1 A journey is classed as a single trip to or from a destination.  

5.2 Cancellation can be advised either by email, app and telephone or in person. The time and date will be recorded for the purpose of applying cancellation

charges if appropriate.  

5.3 The customer may amend any details provided on the booking form or on the booking confirmation.

A change in details could incur an alteration to the agreed cost that will be advised by the service provider prior to the changes being finalized. If the service provider is unable to meet the change requirements it could result in the service being cancelled.  

5.4 The service provider commits to being reasonable at all times but excessive or unreasonable amounts of booking amendments may incur administration fees.  


6.1 Waiting time is charged at a standard rate of £0.33 per minute (£20.00 per hour) for a car. 

 6.2 Waiting time is also charged at a standard rate of £0.33 per minute (£20.00 per hour) for vehicles licensed to carry over four passengers.  

6.3 Waiting time for airport collections is applied from 60 minutes after the plane has landed for customers with hold luggage and 30 minutes after the plane has

landed for customers with hand luggage.  

6.4 During this time every effort will be made by the service provider to locate the customer and the company encourages communication between the driver and passenger. This will help to facilitate a smooth meeting at the arrivals hall.  

6.5 The driver will be authorized to leave the airport after every reasonable effort has been made to locate the customer and cancellation charges may then be


6.6 If the customer is unable to find the driver upon exiting the arrivals hall or seaport, they should in the first instance make telephone contact with Platinum

Travel Barnsley. The driver will then be contacted to resolve the issue.

The service provider will not pay or incur any costs if the passenger fails to follow this procedure.

Unless authorized by the service provider, any additional costs incurred by the customer will be their responsibility.  


7.1 The service provider reserves the right to refuse to carry any person who is thought to be under the influence of alcohol or drugs or whose behavior is

considered to pose a threat to the safety of the other passengers or themselves.

If the driver believes also that the passenger’s actions could cause damage to the vehicle they can also refuse to carry the passengers.  

7.2 The lead customer on the booking form will be responsible for the behavior of all passengers in the car.  

7.3 In the unlikely event that the vehicle is soiled by any passenger during the journey the customer will be invoiced up to £75.00 to cover cleaning costs. The

customer will also be liable for any loss of earnings incurred by the driver for the period of time that the vehicle was not fit for use by other customers.

We encourage our drivers to be reasonable with our customers when determining the invoice value for soiling charges.  

7.4 Eating and drinking in the vehicle is not permitted.

7.5 Drivers and passengers are not permitted to smoke in a licensed vehicle at any time. This is a strict legal requirement.  

7.6 The driver is not allowed to carry more passengers than the legal number stated on the vehicle license plate and will refuse any requests by the passengers to do so.  


8.1 Neither party shall be deemed in breach of the contract or liable to the other for delay or failure to perform its obligations under the contract if the delay or failure results from Force Majeure.  

8.2 If a party is affected by Force Majeure then neither party will be entitled to any payment from the other for any costs or expenses incurred as a result.  

8.3 The service provider will make every effort to provide a service with minimum inconvenience.

However, circumstances beyond the control of the service provider may prevent execution of the service.

The following are examples of such circumstances and will be interpreted as Force Majeure but these examples are not an all-inclusive list: 

·  Motor accidents causing traffic delays  

·  Restricted vehicular access and road works 

·  Exceptional or severe weather conditions 

·  Complying with legal requests  

·  Ash clouds or any other natural occurrence  

·  Industrial action  

·  Vandalism or terrorism  

·  Delays caused by other customers  

Extraordinary changes to flight status.  

8.4 The service provider will use every reasonable means to ensure that the vehicle(s) arrive at the appointed times stated on the booking form.

The service provider, as stated, will not incur any liability or consequential losses whatsoever in the event of any delay due to causes beyond its control.  




9.1 These terms and conditions shall be construed in accordance with English Law.

The customer and the service provider agree to submit to the exclusive jurisdiction of the English courts in respect of any dispute or claim arising out of or in

connection with this agreement. 

 9.2 No condition in this agreement will affect the customers or the service provider’s statutory rights.  


10.1 UK law states that taxis are exempt from legislation relating to children traveling in a baby seat, child seat or booster seat. However, it is at the discretion

of the Parent/Guardian as to whether they are used.

Platinum Travel Barnsley cannot be held responsible for any injury or loss should child seats or booster seats not be used. 

10.2 It is the responsibility of the customer to provide the correct equipment for their child’s travel.  

10.3 The service provider will store customer’s equipment securely for use on return airport journeys.   


11 If the customer claims he has left property in a vehicle but the service provider is subsequently unable to locate the property, the service provider accepts no

responsibility for the missing property or its replacement. 


12.1 The service providers contract of conveyance with the customer and the passengers commences at the point the passengers enter the vehicle and all the

doors are in a closed position.  

12.2 The contract of conveyance terminates at the point all of the passengers have vacated and physically moved away from the vehicle.  

12.3 Whilst the contract of conveyance is valid passengers are covered by the vehicles motor insurance policy.  

12.4 Passengers who request assistance from the driver either to enter the vehicle or to vacate the vehicle do so at their own risk and should be aware that the driver will have no Public Liability Insurance.

This is not a legal requirement for private hire drivers.  

12.5 It is the passenger’s responsibility to ensure that the driver’s actions are not putting the passenger at risk of injury outside the service provider’s responsibility of conveyance.  

12.6 The service provider accepts no responsibility for any damage caused to a passenger’s personal property either when loading or unloading items from the

vehicle or during any stage of the journey. All property is conveyed at the passengers own risk and is not covered by any of the service provider’s insurance


It is the passenger’s responsibility to ensure that his property is packed, stored, and transported to avoid the goods sustaining any damage.  

12.7 It is the passenger’s responsibility to refuse any assistance from the driver if they believe that there is a risk to either themselves or their property.  

12.8 If a passenger does not refuse the assistance being offered by the driver then the driver is not liable or responsible in any way for any personal injury claims or damage to their property.  

12.9 The service provider at all times has to comply with the Data Protection Act 1998.

If a dispute arises between a customer, passenger or third party and a driver, it is the responsibility of the customer, passenger or third party to obtain personal

contact details directly from the driver.

The service provider will only assist with vehicle identification and details if they believe it is a claim that will be related to the vehicle insurance policy.

The service provider will not become involved in driver identification if they believe the contract of conveyance has terminated.

See sections 12.1 and 12.2 for the definition of the contract of conveyance.  

12.10 Drivers are not legally permitted to enter a customer’s personal dwelling even when they are assisting and will refuse requests to do so.

12.11 These terms and conditions are published on the company website or they are available on request in hard copy form.